Privacy Policy
Last updated: March 2025
Introduction
Pilops ("we", "our", or "us") operates the Pilops platform and related services, including the Pilops website, web app, and the Pilops addon for Microsoft Flight Simulator (MSFS). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. By using Pilops, you agree to the practices described in this policy.
Information We Collect
We may collect information you provide directly (such as account registration, email, and profile details), information from your use of our services (e.g., flight data, in-game activity, and usage analytics), and technical information (e.g., IP address, device type, and browser data). We use this to operate the persistent world, manage your fleet and missions, and improve our services.
How We Use Your Information
We use the information we collect to provide, maintain, and improve Pilops; to personalize your experience and the shared economy (e.g., market prices, cargo availability); to communicate with you about your account and our services; to detect and prevent fraud or abuse; and to comply with legal obligations. We do not sell your personal information to third parties.
Cookies and Similar Technologies
We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how you use our website. You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
Third-Party Services
We may use third-party services for hosting, analytics, authentication, and communication (e.g., email). These providers may process your data in accordance with their own privacy policies. We choose providers that commit to appropriate data protection standards.
Data Retention and Security
We retain your data for as long as your account is active or as needed to provide services and comply with legal obligations. We implement technical and organizational measures to protect your data against unauthorized access, loss, or alteration.
Your Rights
Depending on your location, you may have the right to access, correct, delete, or port your personal data, or to object to or restrict certain processing. You can manage your account and preferences through the Pilops app. For requests or questions, contact us using the details below.
Children
Our services are not directed at children under 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. Continued use of Pilops after changes constitutes acceptance of the revised policy.
Contact Us
For questions about this Privacy Policy or our data practices, you can reach us via the contact link in the website footer or by email at the address provided in our contact page. Pilops is operated independently and is not affiliated with Microsoft or Asobo Studio.